RETURN AND EXHANGE
Should you wish to return an item, please take note:
- Merchandise is subject to a return and exchange policy.
- It must be returned within 7 days of delivery.
- It must be returned in its original condition.
- Merchandise must not have been worn, altered, or washed.
- If it is returned in bad condition/different packaging may be refused or a fee may be added.
- Return and exchange processing time will vary depending upon the type of product.
- Shipping charges for the exchanges will be your responsibility to pay.
You may contact us at firstname.lastname@example.org to inform us of your intention to return and exchange your chosen product.
Please take note, the following products cannot be returned:
- Items bought on sale
- Merchandise that has been altered or repaired
For damaged products or item error (item received was not item ordered) please notify us within 5 days of receiving shipment. Please provide us details regarding the product’s defect, together with your order number. You may get in touch with us at email@example.com We will attempt to replace your defective product, depending on the product’s availability. If a replacement cannot be made, you can choose another product. Please note that refunds will not be allowed.
Return and Exchange Process
Please contact us at firstname.lastname@example.org to inform us of your intention to return and exchange your purchase.
You will receive an email from us. Please fill out the necessary information required for an efficient return and exchange process. You will receive instructions as to where to ship your return. For your safety, please ship back your return via a shipping service that can be tracked, like Lalamove or GrabExpress. We will not guarantee refunds for damaged/error returns sent through non-traceable services.
Once we receive your return, an email confirmation will be sent to you, together with the estimate for the processing time. The processing time of return and exchanges varies depending per product. You will be informed as soon as the product is ready to be shipped out to you.