Below are some common concerns of our clients, please see if you have any similar questions.
If there is anything not listed here that you'll need help with, please contact us at concierge@thenewmood.online
We like to keep your shopping stress free, requiring only the information necessary for shipping and corresponding purposes. Setting up an account will only take a minute and by doing so, we ensure even easier and swifter shopping next time.

  • Pick the products you love
  • Choose the color and size that’s perfect for you
  • Click Add to cart or buy now and click “continue”
  • Type your delivery address and other details
  • Select your payment method and click on “Checkout”
  • Enter your payment details on the secure page

  • Woohoo! You will receive an order confirmation email once your order has been placed successfully.

    You can search for products by browsing for collections, products, brands, campaigns on the “Search bar”, on the top right corner. Tell us what you’re looking for and we will find it for you!

    To add items, you can click on “Add to cart” on the product page. To remove or view items, click on “Go to cart” or “Cart Icon” (top right corner of the page on desktop and mobile), and select the items you wish to remove.

    You can currently pay in PHP only.
    To make a payment , Click on Cart > “Continue” > Select or input delivery address > Select Payment method (Paypal/Credit/ Debit Card/ Paymaya) , and then click on “ Pay”
    If you choose lalamove and grab, we’ll contact you through email or cellphone number after the payment is confirmed.
    No. Unfortunately, once the order has been placed, you may not change your payment method.

    We offer the following payment methods :

  • Bank Transfer
  • Pay Maya
  • PayPal
  • The New Mood accepts all credit cards supported by PayPal.
    Yes, there is. It will depends on your location.
    We are currently using Lalamove and Grab, for outside metro manila we’re using LBC.

    All successful orders will be processed within 24-48 hours.

    You will receive your order in 3-5 working days if you are from Metro Manila and 7-10 working days if outside Metro Manila once you have received the order confirmation email.
    Due to COVID-19 PH government mandated Enhanced Community Quarantine, please expect delays inside and outside Metro Manila delivery.

    Please note: We do not ship on Saturdays, Sundays and holidays.
    Our showroom is under renovation.
    Please see our Return and Exchange policy for more information.
    We cannot change, cancel or modify a product once order and payment has been made.
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